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CS Survey - Survey Analysis
CS Management Global Support
Features
| CS Survey (Customer Satisfaction Survey) is not only conducted to measure the customer satisfaction but also to better understand where the challenges are through customers suggestions and remarks and grasp opportunities for overall improvement in Customer Service. |
Points
- Clarify where the points of improvement towards better customer satisfaction are and establish priorities
- Clarify Customer Needs through contributing customers in order to improve overall performance
- Plan to improve Customer-Oriented mindset and provide training to current support staff
Services Contents
Services Contents
| Interview for Problem Understanding |
| Design Support of all Process steps |
| Survey Questionnaire Design |
| Guidance Manual Preparation |
| Implementation Review and Preparation Support (paper media · WEB) |
| Data Collection/Analysis/Report Design |
| Feedback/Improvement Measures Review/Implementation |
Cost
Implementation period
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Home > Consulting > CS Survey - Survey Analysis